Description

This training prepares banking supervisors to successfully transition from peer to supervisor by building skills in setting boundaries, communicating expectations, and consistently enforcing policies in a regulated environment.

Through interactive, banking-specific case studies, participants actively work through real-world scenarios - such as performance issues, compliance risks, and navigating former peer relationships - to practice decision-making, discuss responses, and build confidence applying supervisory judgment.

Key Objectives

• Navigate the Peer-to-Supervisor Transition: Build skills to set boundaries, manage former peer relationships, and lead with fairness and credibility.
• Apply Effective Communication in Real Situations: Practice delivering clear expectations and handling difficult conversations through interactive case discussions.
• Reinforce Consistency, Accountability, and Compliance: Use case-based scenarios to apply policies consistently, address issues early, and reduce organizational risk.

Speaker:

Susan C Loynd, MA, SHRM-SPC

Susan is an accomplished, certified, senior human resource executive and consultant with over 25 years' experience as a business leader. She began her career in Finance, Administration & Human Resources with Northern Power Systems, Inc. as a Controller and Senior Manager. After several years, she left Northern Power to work as Director of Administration & Human Resources at Washington County Mental Health Services, where she has spent the past twenty plus years, prior to joining The Richards Group. In addition to her impressive work resume, Susan serves as an instructor for several universities in Vermont and teaches for SHRM (Society for Human Resources Management) both statewide and nationally. Her courses specialize in SHRM certification prep and HR Management. 

We hope you can join us!

*Limited number of virtual registrations available on a first come, first served basis.

NH Bankers Cancellation Policy
Registrations may be canceled prior to 4:30 p.m. on June 9, 2026 by notifying the New Hampshire Bankers Association at 603.224.5373 or bbeaulac@nhbankers.com. Refunds are subject to a $50 per person service charge. Any cancellations received after June 9 are not refundable but are transferable to another individual from your bank/firm who wishes to attend this conference. All registrations received by email are subject to this policy. 

Consent to Use of Photographic Images
Registration and attendance at, or participation in, NH Bankers and VT Bankers Association meetings and other activities constitutes an agreement by the registrant for use and distribution (both now and in the future) of the registrant or attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities by NH Bankers Association.